Good governance and digitalization in Morocco: State of the art

Abstract

New technologies and the modernization of public services tend to change the relationship with citizens, businesses, and industry, posing new challenges in terms of how the governance system should function in a way that meets the needs of users and global development issues.  According to the World Bank, good governance has two roles: the economic role of the government in implementing policy reforms and the non-economic role, such as transparency, accountability, efficiency, etc. In this paper, we will examine the relationship between digitalization and good governance in the Moroccan context based on descriptive analysis; after presenting a literature review of previous studies conducted. Our empirical study uses a dataset covering the period (2000-2019). Our dependent variables represent global governance indicators namely: voice, accountability and civic engagement, political stability, government effectiveness, regulatory quality, rule of law, and control of corruption. On the other hand, our independent variables are: internet users, mobile cellular subscriptions, and fixed telephone subscriptions. Our results show that good governance is struggling to find an upward slope in Morocco, despite all the technological advances that have been made.