Study of Information Technology (IT) capacity as a decisive vector for the organizational performance of Moroccan Education & Training Information Systems

Development of a conceptual framework for research

Abstract

This paper aims to provide an answer to the problem of deploying the information arsenal available to the Moroccan Ministry of National Education, Vocational Training and Scientific Research (MNEVTHESR) such as: (MASSAR, MASIRH, ESISE, GRESA GPEC PSTS, CARTESCO: "E-School Card", E-applications of Staff Movement, SAGE +, GRESA, GALY, GEXAWIN, etc.). The question that concerns us is to understand how these technologies and information systems (IS) could imbibe with the strategy and the organizational structure of the department  (in the light of a new reform based on a so-called strategic vision elaborated by the Higher Council for Education, Training and Scientific Research (HCETSR) spanning the period 2015-2030), and what would be the modes of intervention of these technologies and IS in the process of the improvement of the organizational performance of the whole sector. To approach this problematic question, we consider it necessary to address the Moroccan educational system and its IS, as a complex system, taking as a frame of reference LeMoigne's complex systems theory, Morin's complex thinking, the theory resources and its twin sister the theory of information processing.The top-down systemic approach and the qualitative approach, allowed us to develop a theoretical model to explain the impact of IT on the organizational performance of IS in organizations in charge of the public service of education and training.